At buyatfoh.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return or exchange policy to ensure your shopping experience is exceptional.
Return Eligibility
- To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging.
- Returns or exchanges must be requested within 15 days of the delivery date.
How to Initiate a Return or Exchange
- Contact Us: Please email our customer service team at return@buyatfoh.com within the specified return period to initiate the return or exchange process. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- Return Authorization: Our customer service team will provide you with instructions and a return authorization number (RMA) if your return or exchange is approved.
- Packaging: Securely package the item(s) in the original packaging, including all accessories and documentation received with the product.
- Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
Refunds and Exchanges
- Upon receiving and inspecting the returned item(s), we will process the refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
- Exchanges are only subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue by offering a replacement or exchange.
Contact Us
If you have any questions or concerns about our return or exchange policy, please contact our customer service team at customersupport@buyatfoh.com.